Privacy at the NouveautesUSA™ Web Site

This website is maintained by NouveautesUSA™. Here at NouveautesUSA™, we recognize that many visitors to our site are concerned about the information they provide us, and how we treat that information. So we've developed a Privacy Policy to assure you that we take seriously our responsibility to protect customer information, and to use it only in ways that are consistent with your wishes. We may update the Policy from time to time, so please check in occasionally.

OUR POLICY
At our site, we don't collect personally-identifiable information from individuals-period! So, if you just want to browse and learn about our exceptional coffees and teas, we invite you to do so. Of course, since we sell our gourmet foods, coffees, teas and other products through catalogs and the site, if you want to order our products it will be necessary for you to provide personally-identifiable information. This will include your name, address, phone number and, if you place an order online, credit card information. Any information you provide is downloaded off of the web server to a secure system and is maintained there.

OUR CUSTOMER LIST
When you enroll in any of the Gevalia programs or purchase items from our online catalog, we add your name to our Customer List. We do not share selected names and addresses or any other information from this List with other companies or services.

CONTACTS FROM US
We only use our Customer List for our own follow-up contacts with you. We also maintain e-mail mailboxes in an effort to support our online customers as effectively as we do on the phone or through the mail. We read every e-mail that we receive and do our best to respond within 48 hours, if a response is required. We save a very limited number of e-mail messages, but only until the issue is resolved. We do not record email addresses, unless you have voluntarily provided it to us in your online customer service registration.

COOKIES
We do not use "cookies" (small pieces of information stored on your computer).

SECURITY ONLINE
Most of our forms, especially when ordering a product or using online customer service, use secure pages to insure that the information sent between your computer and our system is secure. This is especially true if we are asking you for payment information. We use the Secure Sockets Layer (SSL) encryption method on all secure submissions. This method is generally accepted to insure that the transmission of personal information, such as account numbers and credit card information is secure. The most common browsers, Netscape and Internet Explorer, make it very obvious when information is being passed in a secure manner by showing either a completed key or a closed lock on the screen.